Delivery and Substitution Policy

Delivery Policy:

Flowers Valley LLC delivers directly anywhere in San Francisco Bay Area, Napa and Sacramento Metropolitan Area. The delivery fee will be calculated based on the delivery address at checkout.

Delivery for distance from 0 to 5 miles is $10.

Delivery for distance from 5 to 10 miles is $15.

Delivery for distance from 10 to 20 miles is $20.

Delivery for distance from 20 to 30 miles is $25.

Delivery for distance from 30+ miles is $40.

Floral Compositions:
Customers may wish to include a message with their compositions and these messages will also be private and confidential between the customer and the recipient.

Substitution Policy:

In some instances, the florist's photo may represent an overall theme or look that cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, the local florist will ensure that style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

We cannot make deliveries to either Intensive Care Units (ICU) or Critical Care Units (CCU) of hospitals due to hospital policy. In the event that the intended recipient is in either the ICU or CCU, we will hold the order until they move to a regular room. We will arrange the freshest products to be delivered at that time.