FAQs

1. How do I place an order with Flowers Valley Shop?

You can place an order directly through our website at shop.theflowersvalley.com. Browse our selection, choose your arrangement, provide the delivery details, and complete the checkout process.

2. What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure online payment options available at checkout. Please ensure your payment details are correct to avoid delays.

3. What if I accidentally make a duplicate payment?

If duplicate payments are made in error, our management team will rectify the situation. Please contact us immediately at (707) 893-9581 to resolve the issue.

Delivery

4. Where does Flowers Valley LLC deliver?

We deliver anywhere in the San Francisco Bay Area, Napa, and Sacramento Metropolitan Area. Delivery fees are calculated based on the distance from our location to the delivery address.

5. How much does delivery cost?

  • 0 to 5 miles: $10
  • 5 to 10 miles: $15
  • 10 to 20 miles: $20
  • 20 to 30 miles: $25
  • 30+ miles: $40
    The exact fee will be calculated at checkout based on your delivery address.

6. Can you deliver to hospitals?

Yes, we can deliver to hospitals, but we cannot deliver to Intensive Care Units (ICU) or Critical Care Units (CCU) due to hospital policies. If the recipient is in an ICU or CCU, we will hold the order and deliver the freshest products once they are moved to a regular room.

7. What happens if I provide the wrong delivery address?

We deliver to the address provided at checkout. You can correct the delivery address in your account or by contacting us at (707) 893-9581 no more than 4 hours before the selected delivery time. Unfortunately, we cannot offer refunds for arrangements made and delivered to an incorrect address, so please double-check your details before submitting your order.

Returns and Refunds

8. What is your return policy?

We cannot offer refunds for floral arrangements that have been made and delivered, even if the address provided was incorrect. Refunds are available for orders that have not yet been made, typically if canceled 24-48 hours before the scheduled delivery. Please review your order carefully before submission.

9. Can I cancel or modify my order?

You can cancel or modify your order if it hasn’t been made yet, usually 24-48 hours before the scheduled delivery. Contact us as soon as possible at (707) 893-9581 or kristina@theflowersvalley.com to make changes.

Floral Arrangements

10. Can I include a personal message with my order?

Yes! You can add a private and confidential message for the recipient during the checkout process. We’ll ensure it’s included with your floral composition.

11. Will my arrangement look exactly like the photo on the website?

The photo represents the overall theme, style, and color scheme of the arrangement. Due to factors like weather, seasonality, and market availability, substitutions of flowers or containers may occur. Our florists will preserve the essence of your selection and only substitute with items of equal or higher value.

12. What if a flower I want isn’t available?

If a specific flower is unavailable, our florists will substitute it with a similar bloom of equal or higher value to maintain the style and theme of your arrangement. We strive to meet your expectations while working with seasonal availability.

General Questions

13. How far in advance should I place my order?

We recommend ordering at least 24-48 hours in advance to ensure availability and timely delivery. For same-day delivery, please check availability on our website or contact us directly.

14. What if I have a special request for my arrangement?

We’re happy to accommodate special requests when possible! Please include your preferences in the order notes at checkout or reach out to us at (707) 893-9581 or kristina@theflowersvalley.com to discuss your needs.

15. How do I contact Flowers Valley LLC?

You can reach us through the contact form on our website shop.theflowersvalley.com or by calling (707) 893-9581 or emailing kristina@theflowersvalley.com. We’re here to assist with any questions!