Privacy Policy
At Flowers Valley LLC, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This privacy policy explains how we collect, use, and protect the personal data of our customers for both our event services and our flower shop.
Information We Collect
We collect the following types of personal information from customers:
• Name
• Contact Information: Email address, phone number, and physical address.
• Payment Information: Credit card details, billing address.
• Order Information: Details regarding the items or services purchased (e.g., flower arrangements, subscriptions).
• Delivery Information: Recipient’s name, address, and contact information (for flower deliveries).
How We Use Your Information
We use the personal information we collect for:
• Processing Orders: To fulfill purchases and deliver flowers or services as requested.
• Customer Support: To contact customers regarding their orders or to respond to inquiries.
• Marketing: To send promotional offers, newsletters, and updates, only if the customer has opted in to receive such communications.
• Compliance: To comply with legal obligations and prevent fraudulent transactions.
Information Sharing
We do not sell or share your personal information with third parties, except in the following cases:
• Service Providers: We may share necessary information with trusted service providers who assist us in delivering products or services (e.g., payment processors, delivery services).
• Legal Requirements: We may disclose personal information if required to do so by law or in response to valid legal processes.
Security
We implement a variety of security measures to maintain the safety of your personal information. We use encryption and secure servers to process payments, ensuring that sensitive information is transmitted securely.
Your Rights
You have the right to:
• Access and Update Your Information: You can request access to or correction of your personal information.
• Opt-Out of Marketing Communications: You may opt out of receiving marketing emails from us at any time by following the unsubscribe instructions in our emails.
• Request Deletion: You can request that we delete your personal data where it is no longer necessary for us to retain it.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior, track performance, and personalize your experience. You may disable cookies through your browser settings, but this may impact the functionality of the site.
Changes to this Privacy Policy
Flowers Valley LLC reserves the right to update this privacy policy as necessary. Any changes will be posted on our website, and customers will be notified via email if there are significant updates.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
• Email: info@theflowersvalley.com
• Phone: (707) 893-6686